Email us for an invoice if you prefer paying via direct bank transfers. sales@maptech.co.za.

At Map Tech, we strive to provide efficient and reliable delivery services for our customers. Our Delivery Policy outlines the details of our delivery process, including the use of different courier services based on location and pricing, as well as estimated delivery times for various areas.

1. Delivery Methods:

1.1. We offer standard delivery services for most orders. The delivery method and courier service selected for each order depend on the delivery location, package size, weight, and the customer’s chosen delivery method.

2. Delivery Coverage:

2.1. Map Tech provides delivery services to addresses within South Africa. We do not ship to postal addresses.

3. Courier Selection:

3.1. To ensure the most efficient and cost-effective delivery, we use different courier services based on the delivery location and pricing.

3.2. For orders to different areas within South Africa, we may work with various reputable courier partners to provide timely and secure deliveries.

3.3. The courier service for each order is selected to optimise delivery times and minimise shipping costs.

4. Estimated Delivery Times:

4.1. The estimated delivery times for various areas within South Africa are as follows:

  • Johannesburg, Pretoria Area: 1-3 business days
  • Cape Town, Durban, Other Metropolitan Areas: 2-4 business days
  • Outlying Areas: 3-5 business days

4.2. Please note that these delivery times are estimates and may vary based on factors such as courier availability, shipping volumes, public holidays, and any unforeseen circumstances.

5. Tracking Orders:

5.1. Once your order has been dispatched, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your delivery online through the courier’s website.

5.2. We make every effort to provide accurate tracking information. However, there may be occasional delays in updating tracking status due to the courier’s operational processes.

6. Delivery Charges:

6.1. The delivery charges are calculated based on the delivery address, package weight, and delivery method selected. During the checkout process, you will be informed of the applicable delivery charges before confirming your order.

6.2. For certain locations or specific promotional periods, we may offer free delivery for eligible orders. The availability of free delivery will be clearly indicated on our website or during the checkout process.

7. Delivery Address and Receiving Orders:

7.1. It is essential to provide accurate and complete delivery information during the order placement process. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

7.2. If you are not available to receive the order at the delivery address, the courier may leave a delivery notification or attempt redelivery based on their specific policies. It is the customer’s responsibility to follow the courier’s instructions or make arrangements for re-delivery or collection.

8. Delivery Delays:

8.1. While we strive for seamless delivery, on the rare occasion of substantial delivery delays, we are committed to keeping you well-informed about the situation and will undertake necessary measures to address the matter promptly.

8.2. It’s important to note that certain circumstances beyond our control, such as acts of God, unforeseen events, or other factors that are beyond our reasonable control, may lead to delivery delays. In such cases, while we make every effort to minimise disruptions, we cannot be held liable for the occurrence of such events or their resulting impact on delivery schedules.

9. Contact Us:

9.1. If you have any questions or concerns regarding our Delivery Policy or the delivery of your order, please contact our customer support team at sales@maptech.co.za. We will be happy to assist you.

By placing an order with Map Tech, you acknowledge that you have read, understood, and agreed to our Delivery Policy, as well as our Terms and Conditions.

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